Portuguese Video Streaming Support Specialist - Remote

Mercier Consultancy MD; Portugal; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Relocation package

Performance bonus

Training program

Health insurance

Career in Greece

Job summary

Mercier Consultancy Group seeks Portuguese-speaking Video Streaming Customer Experts to join our international team in Greece. You will support subscribers, troubleshoot streaming issues, manage billing inquiries, and provide tailored content recommendations to enhance user experience.

The role offers a fully remote-capable setup with a comprehensive relocation package, ongoing training, health insurance, and career growth in a dynamic streaming environment.

Qualifications

• Native or fluent Portuguese (spoken and written) mandatory.
• Fluency in English desirable for internal communication.
• Ability to work remotely while maintaining high performance and engagement.

Responsibilities

• Deliver exceptional customer support to subscribers of a world-leading streaming platform.
• Assist users with technical troubleshooting related to video streaming quality, app functionality, and device connectivity.
• Manage billing inquiries, subscription plan adjustments, and account management queries with efficiency.
• Provide personalized content recommendations to enhance viewing experience.
• Document customer interactions accurately within the internal database to ensure seamless service continuity.
• Collaborate with cross-functional teams to resolve complex streaming issues.
• Maintain a deep understanding of platform features, updates, and content library.

Skills

Portuguese fluency

English desirable

Remote work readiness

Customer service orientation

Job description

Mercier Consultancy Group seeks Portuguese-speaking Video Streaming Customer Experts to join our international team in Greece. You will support subscribers, troubleshoot streaming issues, manage billing inquiries, and provide tailored content recommendations to enhance user experience.

The role offers a fully remote-capable setup with a comprehensive relocation package, ongoing training, health insurance, and career growth in a dynamic streaming environment.