Dutch Speaking Video Streaming Customer Experts - Work Remote In Greece

Mercier Consultancy MD; Portugal; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Relocation support

Private health insurance

Performance bonus

Two extra salaries (13th & 14th)

Job summary

Mercier Consultancy Group is seeking Dutch Speaking Video Streaming Customer Experts to join our team in Greece. You will deliver world-class support via chat, email and phone, helping subscribers with streaming quality, account questions, and content access.

Fluent Dutch and proficient English are essential, as is a customer-centric approach. Relocation assistance is provided, along with a competitive monthly salary and 13th/14th salaries plus a performance bonus.

Qualifications

• Native Dutch spoken and written.
• Proficient English for work communication.
• EU passport valid for relocation.
• Strong passion for streaming and digital media.
• Excellent problem-solving and customer focus.
• Experience in high-volume customer service is preferred.

Responsibilities

• Provide world-class support via chat, email and phone for a leading streaming platform.
• Troubleshoot streaming quality, connectivity and playback issues.
• Handle billing, subscription tiers and content access inquiries.
• Maintain empathetic, solution-oriented communication in Dutch.
• Collaborate with cross-functional teams to report trends and improve the user journey.
• Keep up-to-date product knowledge on features and content releases.

Skills

Dutch language

English fluency

Customer service mindset

Problem solving

High-volume support

Tools

CRM software

Ticketing system

Job description

Dutch Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and BPO services, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in the most dynamic sectors, including the fast-paced world of digital entertainment.

Job Overview

We are currently scouting for talented individuals to join our team as Dutch Speaking Video Streaming Customer Experts. This Dutch Speaking Video Streaming Customer Experts position in Greece offers a unique opportunity to provide premium support for one of the world's most renowned streaming platforms, ensuring that subscribers enjoy a seamless and immersive viewing experience.

Key Responsibilities

• Provide world-class customer support via chat, email, and phone for a leading streaming platform
• Assist users with technical troubleshooting regarding streaming quality, connectivity, and playback issues
• Manage account inquiries, including billing, subscription tiers, and content accessibility concerns
• Ensure high satisfaction levels by delivering empathetic and solution-oriented communication in Dutch
• Collaborate with cross-functional teams to report recurring technical trends and improve the overall streaming user journey
• Maintain comprehensive product knowledge to guide subscribers through the platform's features and latest content releases
• Adhere to security and privacy guidelines to protect user data within the streaming ecosystem

Requirements

• Native or fluent Dutch (spoken and written)
• Proficient in English (working language)
• Valid EU passport (mandatory)
• A deep passion for the streaming industry and digital media
• Strong problem-solving abilities and a customer-centric mindset
• Previous experience in high-volume customer service or support roles is preferred

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus for achieving quality and productivity goals
• Fully Paid Relocation Package (flight tickets, airport transfer, and initial hotel accommodation)
• Comprehensive professional training programs to excel in our Dutch-speaking jobs
• Full Private Health Insurance and extensive employee benefits
• The opportunity to build a career in one of the most exciting, sun-drenched locations in Europe

Life in Greece

Embrace a vibrant new chapter by securing one of the most sought-after Dutch-speaking jobs in Greece. Known for its world-famous Mediterranean climate, Greece offers a stunning blend of ancient history, breathtaking islands, and a modern urban culture that thrives year-round. Choosing this Dutch Speaking Video Streaming Customer Experts position in Greece means waking up to sunshine and enjoying an unparalleled work-life balance.

Beyond the career growth, living in Greece provides an affordable and high quality of life. From the culinary delights of authentic Mediterranean cuisine to the welcoming nature of the local community, you will find that Greece is the perfect backdrop for your next professional adventure. We provide full relocation support to ensure your transition to working in Greece is smooth, stress-free, and successful.