Spanish-Speaking Video Streaming Support Pro

Mercier Consultancy MD; Portugal; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

13th/14th salaries

Health insurance

Relocation package

Training programs

Performance bonus

Career growth

Team events

Resumo da oferta

Mercier Consultancy Group in Greece is seeking Spanish-speaking Video Streaming Customer Experts to join our international team. You will support subscribers, troubleshoot issues, and manage accounts across multiple platforms.

You will work with a global brand, enjoy relocation assistance, paid training, health coverage, and performance bonuses, plus opportunities for growth in a dynamic entertainment tech environment.

Qualificações

• Native or fluent Spanish for professional client communication.
• EU passport or right to work in Greece.
• Experience in customer service or technical support is preferred.

Responsabilidades

• Provide world-class support to subscribers of leading video streaming platforms.
• Assist users with troubleshooting, billing inquiries, and account management via digital channels.
• Resolve streaming quality and connectivity issues promptly.
• Stay updated on content releases and platform features for informed support.
• Document customer interactions in our CRM to improve service quality.
• Contribute to a high-performance team culture in the streaming entertainment industry.
• Engage with Spanish-speaking customers to deliver a localized brand experience.

Conhecimentos

Spanish fluency

Customer service

Technical support

CRM usage

Problem solving

Ferramentas

CRM system

Descrição da oferta de emprego

Mercier Consultancy Group in Greece is seeking Spanish-speaking Video Streaming Customer Experts to join our international team. You will support subscribers, troubleshoot issues, and manage accounts across multiple platforms.

You will work with a global brand, enjoy relocation assistance, paid training, health coverage, and performance bonuses, plus opportunities for growth in a dynamic entertainment tech environment.