Spanish Speaking Video Streaming Customer Experts - Work Remote In Greece

Mercier Consultancy MD; Portugal; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

13th/14th salaries

Health insurance

Relocation package

Training programs

Performance bonus

Career growth

Team events

Resumo da oferta

Mercier Consultancy Group in Greece is seeking Spanish-speaking Video Streaming Customer Experts to join our international team. You will support subscribers, troubleshoot issues, and manage accounts across multiple platforms.

You will work with a global brand, enjoy relocation assistance, paid training, health coverage, and performance bonuses, plus opportunities for growth in a dynamic entertainment tech environment.

Qualificações

• Native or fluent Spanish for professional client communication.
• EU passport or right to work in Greece.
• Experience in customer service or technical support is preferred.

Responsabilidades

• Provide world-class support to subscribers of leading video streaming platforms.
• Assist users with troubleshooting, billing inquiries, and account management via digital channels.
• Resolve streaming quality and connectivity issues promptly.
• Stay updated on content releases and platform features for informed support.
• Document customer interactions in our CRM to improve service quality.
• Contribute to a high-performance team culture in the streaming entertainment industry.
• Engage with Spanish-speaking customers to deliver a localized brand experience.

Conhecimentos

Spanish fluency

Customer service

Technical support

CRM usage

Problem solving

Ferramentas

CRM system

Descrição da oferta de emprego

Spanish Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across Europe. We specialize in providing bespoke recruitment solutions for the global BPO and technology sectors, ensuring that every placement serves as a career-defining milestone for our candidates.

Job Overview

We are currently searching for talented individuals to join our team as Spanish Speaking Video Streaming Customer Experts. This Spanish Speaking Video Streaming Customer Experts position in Greece is the perfect opportunity to combine your passion for entertainment with a high-impact career while enjoying the beauty of the Mediterranean.

Key Responsibilities

• Provide world-class support to subscribers of leading global video streaming platforms
• Assist users with technical troubleshooting, billing inquiries, and account management through various digital channels
• Maintain high levels of customer satisfaction by resolving streaming quality issues and connectivity concerns efficiently
• Stay updated on the latest content releases and platform features to provide informed, enthusiast-level support
• Document customer interactions accurately within our internal CRM to improve service standards
• Contribute to a high-performance team culture dedicated to excellence in the streaming entertainment industry
• Engage with Spanish-speaking customers to ensure a seamless, localized experience that reflects the premium nature of the brand

Requirements

• Native or fluent Spanish (spoken and written) for professional client communication
• Valid EU passport or right to work in Greece
• Passion for the video streaming industry and a proactive interest in digital entertainment trends
• Strong problem-solving skills and the ability to navigate multiple software platforms simultaneously
• Previous experience in customer service or technical support is highly preferred for these Spanish-speaking jobs

Benefits

What We Offer

• Competitive Monthly Salary plus 13th and 14th salaries paid annually
• Fully Paid Training programs to ensure your success in the streaming sector
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package (flight tickets, airport transfer, and initial hotel accommodation)
• Attractive Monthly Performance Bonus schemes
• Opportunities for professional growth within a global, dynamic work environment
• And Much More, including team events and a thriving international community

Life in Greece

Embarking on one of our Jobs in Greece represents more than just a career step—it is a lifestyle upgrade. Greece offers an unparalleled quality of life, where ancient history meets a modern, vibrant culture, all under a glorious Mediterranean sun. Living in Greece allows you to enjoy world-famous beaches, incredible gastronomy, and a social atmosphere that welcomes professionals from every corner of the globe.

Our relocation assistance ensures that your transition to life in Greece is stress-free, allowing you to focus on your new role and your personal well-being. Whether you are exploring the bustling streets of Athens or the coastal beauty of the islands, Greece provides the perfect backdrop for a balanced and exciting professional journey.