Galician Streaming Support Specialist - Remote Portugal

Kats Recruitment; Lisboa; À distance; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Home office equipment provided

Flight reimbursement after probation

Administrative setup support

Virtual onboarding

Private health and dental insurance

Meal allowance vouchers

Remote work allowance

Résumé du poste

Kats Recruitment seeks a Galician-speaking Streaming Service Support Specialist for a remote, full-time role in Portugal. You will assist Galician-speaking subscribers via calls, chat and email, troubleshoot playback issues and guide users through content settings.

Join an international support team and enjoy onboarding, flexible shifts, and a pathway to leadership roles within the organization.

Qualifications

• Galician language proficiency (C1/C2) and English working proficiency (B2).
• Must hold EU/EEA passport or valid Portuguese residence/work permit.
• Stable high-speed internet and quiet home office required.

Responsabilités

• Subscriber assistance via inbound calls, live chat, and email on subscriptions, billing, passwords, and profiles.
• Technical troubleshooting of playback errors, app installation, device compatibility, and connectivity.
• Provide content guidance on availability, schedules, parental controls, and subtitle/audio settings.
• Deliver empathetic support to convert disruptions into positive user experiences.

Connaissances

Galician language proficiency

English proficiency (B2)

EU/EEA passport or Portuguese permit

Description du poste

Kats Recruitment seeks a Galician-speaking Streaming Service Support Specialist for a remote, full-time role in Portugal. You will assist Galician-speaking subscribers via calls, chat and email, troubleshoot playback issues and guide users through content settings.

Join an international support team and enjoy onboarding, flexible shifts, and a pathway to leadership roles within the organization.