Italian Video Streaming Support Pro — Relocate to Greece

Mercier Consultancy MD

Portugal

In loco

EUR 24.000 - 36.000

Tempo pieno

14 giorni+

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Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Relocation support

Paid training

Private medical insurance

Career progression

Descrizione del lavoro

Mercier Consultancy Group is seeking Italian-speaking Video Streaming Customer Experts to relocate to Greece and provide premium support to global streaming subscribers via phone, email, and live chat.

You will troubleshoot technical and billing issues, stay updated on streaming technologies, and ensure a high-quality customer experience for Italian speakers. The role offers relocation support and training in a dynamic media environment.

Competenze

Full professional proficiency in Italian, both verbal and written.
EU passport holder (mandatory).
Strong interpersonal communication abilities.
Enthusiasm for streaming, digital content, and cinema.

Mansioni

Provide top-tier support for global streaming subscribers via phone, email, and live chat.
Troubleshoot technical issues, billing inquiries, and account access for a large user base.
Stay updated on streaming tech and content libraries to offer high-value advice.
Take ownership of user issues to ensure a seamless streaming experience for Italian-speaking customers.
Report recurring technical patterns to help optimize service delivery and platform stability.
Act as a brand expert guiding users through streaming features and ensuring device compatibility.
Aim to meet and exceed KPIs with excellent communication and high satisfaction.