Portuguese Speaking Video Streaming Customer Experts - Work Remote In Greece

Mercier Consultancy MD; Portugal; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Relocation package

Performance bonus

Training program

Health insurance

Career in Greece

Job summary

Mercier Consultancy Group seeks Portuguese-speaking Video Streaming Customer Experts to join our international team in Greece. You will support subscribers, troubleshoot streaming issues, manage billing inquiries, and provide tailored content recommendations to enhance user experience.

The role offers a fully remote-capable setup with a comprehensive relocation package, ongoing training, health insurance, and career growth in a dynamic streaming environment.

Qualifications

• Native or fluent Portuguese (spoken and written) mandatory.
• Fluency in English desirable for internal communication.
• Ability to work remotely while maintaining high performance and engagement.

Responsibilities

• Deliver exceptional customer support to subscribers of a world-leading streaming platform.
• Assist users with technical troubleshooting related to video streaming quality, app functionality, and device connectivity.
• Manage billing inquiries, subscription plan adjustments, and account management queries with efficiency.
• Provide personalized content recommendations to enhance viewing experience.
• Document customer interactions accurately within the internal database to ensure seamless service continuity.
• Collaborate with cross-functional teams to resolve complex streaming issues.
• Maintain a deep understanding of platform features, updates, and content library.

Skills

Portuguese fluency

English desirable

Remote work readiness

Customer service orientation

Job description

Portuguese Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across the globe. We pride ourselves on providing bespoke career opportunities, ensuring our candidates find success in dynamic, international environments.

Job Overview

We are seeking dedicated professionals for the Portuguese Speaking Video Streaming Customer Experts position in Greece, designed for individuals passionate about entertainment technology. Join our prestigious partner in the streaming platforms industry, where you will provide high-quality support to users navigating the latest digital content trends.

Key Responsibilities

• Deliver exceptional customer support to subscribers of a world-leading streaming platform
• Assist users with technical troubleshooting related to video streaming quality, app functionality, and device connectivity
• Manage billing inquiries, subscription plan adjustments, and account management queries with efficiency
• Provide personalized recommendations for content to enhance the user viewing experience
• Document customer interactions accurately within the internal database to ensure seamless service continuity
• Collaborate with cross-functional teams to resolve complex technical issues within the streaming industry ecosystem
• Maintain a deep understanding of the platform's features, updates, and content library

Requirements

• Native or fluent Portuguese (spoken and written) skills are mandatory
• Valid EU passport (required for all Portuguese-speaking jobs in our international network)
• Passion for the streaming industry and digital media entertainment
• Excellent communication skills and a customer-centric mindset
• Ability to work in a remote setting while maintaining high performance and engagement
• Fluency in English is highly desirable to facilitate communication within our diverse team

Benefits

What We Offer

• Competitive Monthly Salary package
• 2 Extra Salaries Per Year (13th and 14th salary benefits)
• Monthly Performance Bonus to reward your dedication and success
• Fully Paid Relocation Package (including flight, pre-paid transfer, and hotel accommodation)
• Fully Paid Training program to ensure you are an expert in the streaming industry
• Comprehensive Health Insurance and additional corporate benefits
• The opportunity to build a career through one of the most sought-after Portuguese-speaking jobs in Greece

Life in Greece

Embrace a life-changing move to Greece, a land where ancient history meets a modern, vibrant lifestyle. When you pursue jobs in Greece, you gain access to an unparalleled Mediterranean climate, stunning azure coastlines, and a rich cultural heritage that makes every day feel like a journey of discovery. Whether you are exploring the bustling streets of Athens or the quiet beauty of the islands, Greece offers a high quality of life that is truly unique.

Our full relocation package ensures that your transition to life in Greece is smooth and stress-free, allowing you to focus on your new role as a Portuguese Speaking Video Streaming Customer Expert. From world-class gastronomy to a welcoming expatriate community, working in Greece provides a perfect balance of professional growth and personal enrichment. Join the ranks of satisfied professionals who have chosen to advance their careers in Greece with Mercier Consultancy Group.