Portuguese-B2B Support Specialist — Remote (Greece)

WW Talents; Ponta Delgada; Remote; EUR 11,000 - 14,000; Full time

Job summary

WW Talents is seeking a Portuguese-Speaking Customer Support Agent to deliver first-line B2B support for global brands from a Greece-based remote role. You will handle printer/software inquiries, troubleshoot issues, and manage orders via phone and email, ensuring smooth client interactions.

Ideal candidates have native or C1 Portuguese, B2 English, strong written communication, and the ability to work independently in a remote setting.

Qualifications

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training, internal communication, and knowledge base access.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving, customer service, and business communication skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Skills

Portuguese-speaking

B2 English

Written communication

Customer service

Problem-solving

Tools

CRM software

Ticketing systems

Job description

WW Talents is seeking a Portuguese-Speaking Customer Support Agent to deliver first-line B2B support for global brands from a Greece-based remote role. You will handle printer/software inquiries, troubleshoot issues, and manage orders via phone and email, ensuring smooth client interactions.

Ideal candidates have native or C1 Portuguese, B2 English, strong written communication, and the ability to work independently in a remote setting.