Porto French-Speaking Support Agent (Entry-Level)

Rdn Cons; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Initial training and ongoing support

Career development opportunities

Job summary

Rdn Cons in Porto, Portugal, is seeking a French-speaking customer support professional to join our international team onsite in Porto. If you speak French with English basics and enjoy helping customers, this role offers a hands-on start in a multicultural environment.

You will handle inquiries by phone, email, and chat, log interactions in internal systems, learn new tools quickly, and grow with our career development opportunities through initial training and ongoing support.

Qualifications

• Fluent French (C1/C2) required or equivalent.
• Good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable using computers and digital tools.
• Ability to learn new systems quickly.
• Previous customer service experience is an advantage.
• Motivated entry-level candidates are welcome.
• Availability to work onsite in Porto.

Responsibilities

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Skills

French language (C1/C2)

English language

Strong communication

Customer-oriented

Learns new systems quickly

Customer service experience (advantage

Tools

Internal systems

Job description

Rdn Cons in Porto, Portugal, is seeking a French-speaking customer support professional to join our international team onsite in Porto. If you speak French with English basics and enjoy helping customers, this role offers a hands-on start in a multicultural environment.

You will handle inquiries by phone, email, and chat, log interactions in internal systems, learn new tools quickly, and grow with our career development opportunities through initial training and ongoing support.