French-Speaking Customer Support | Porto, Portugal at RDN Cons

RDN Cons; Braga; On-site; EUR 20,000 - 28,000; Full time

Job summary

RDN Cons in Porto, Portugal, is seeking a French-speaking Customer Support specialist for an on-site, full-time position. The role involves assisting French-speaking customers via phone, email, and chat, delivering accurate information and a high-quality service experience.

The ideal candidate is fluent in French with good English, has strong communication skills, and a customer-focused mindset. Entry-level applicants are welcome, with initial training provided and opportunities for career

Qualifications

• Fluent French (C1/C2) and good English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused mindset.
• Comfortable with computers and digital tools.
• Willingness to learn new systems quickly.

Responsibilities

• Support French-speaking customers via phone, email, and chat.
• Answer questions and provide accurate information.
• Assist customers with account, service, and product inquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions in internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is needed.

Skills

French (fluent)

English (good)

Communication

Customer focus

Interpersonal skills

Job description

Apply for French-Speaking Customer Support | Porto, Portugal at RDN Cons in Braga, P03, PT. This Full time on site position offers great opportunities for career growth.

Are you a French speaker based in or around Porto and looking for a new customer support opportunity? We are looking for French-speaking professionals to join an international Customer Support team in Porto.

The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.

Your Role

• Support French-speaking customers via phone, email and/or chat
• Respond to customer questions and provide accurate information
• Assist customers with account, service and product-related enquiries
• Resolve issues professionally and efficiently
• Record and manage customer interactions using internal systems
• Deliver a positive and professional customer experience
• Collaborate with colleagues when additional support is required

Your Profile

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry-level candidates are also welcome
• Availability to work onsite in Porto

What You Can Expect

• Full-time employment
• International and multicultural working environment
• Initial training and ongoing support
• Career development opportunities

If you speak French and are looking for an international Customer Support opportunity in Porto, we'd be happy to hear from you.