French-Speaking Customer Support | Porto, Portugal at RDN Cons

RDN Cons; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

International environment

Training provided

Career development

Job summary

RDN Cons in Porto, Portugal is seeking French-speaking professionals to join an international Customer Support team. You will assist French-speaking customers via phone, email or chat, answer questions, and help with account and product inquiries.

The role welcomes motivated entry-level candidates and requires availability to work onsite in Porto, with training and ongoing support provided in a multicultural environment.

Qualifications

• Fluent French (C1/C2).
• Good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable using computers and digital tools.
• Ability to learn new systems quickly.
• Previous customer service experience is an advantage.
• Motivated entry-level candidates welcome.
• Availability to work onsite in Porto.

Responsibilities

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Skills

French

English

Communication

Customer focus

Tech-savvy

Learns quickly

Customer service experience

Entry-level friendly

Job description

French-Speaking Customer Support | Porto, Portugal at RDN Cons in Porto, P13, PT

We are looking for French-speaking professionals to join an international Customer Support team in Porto. The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.

Your Role

• Support French-speaking customers via phone, email and/or chat
• Respond to customer questions and provide accurate information
• Assist customers with account, service and product-related enquiries
• Resolve issues professionally and efficiently
• Record and manage customer interactions using internal systems
• Deliver a positive and professional customer experience
• Collaborate with colleagues when additional support is required

Your Profile

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry-level candidates are also welcome
• Availability to work onsite in Porto

What You Can Expect

Full-time employment

• International and multicultural working environment
• Initial training and ongoing support
• Career development opportunities