Porto-Based Italian-English Customer Support Agent – 24/7

WW Talents; Coimbra; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Accommodation support

14 salaries (annual)

Food allowance

Welcome bonus

Job summary

WW Talents in Porto, Portugal is seeking a Customer Support Representative to provide professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure high-quality customer experience.

The role involves 24/7 rotational shifts, onsite work, relocation support, and a compensation package including accommodation assistance, daily food allowance, and a welcome bonus over the first year.

Qualifications

• Fluent Italian language skills required (written and spoken).
• C1 level English is mandatory.
• Strong customer service and communication abilities.
• Excellent problem-solving and prioritization skills.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support multiple markets when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes professionally.
• Maintain high service quality in a fast-paced environment.

Skills

Fluent Italian

C1 English

Customer service

Communication

Empathy

Job description

WW Talents in Porto, Portugal is seeking a Customer Support Representative to provide professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure high-quality customer experience.

The role involves 24/7 rotational shifts, onsite work, relocation support, and a compensation package including accommodation assistance, daily food allowance, and a welcome bonus over the first year.