Polish-Speaking Customer Support Specialist | E-Commerce Platform

Elevate Closerhire; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Relocation support

Bonus / commission

Private health insurance

Job summary

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform in Lisbon, Portugal. You will support buyers, sellers, and content creators with order-related inquiries, delivering fast, professional resolutions.

The role requires native Polish, good English, and excellent communication. You will handle inbound and outbound calls, document interactions, and stay informed about platform

Qualifications

• Native-level fluency in Polish is required.
• Strong English communication skills.
• Experience in customer service is advantageous.
• Ability to handle high-volume interactions.
• Attention to detail and documentation.

Responsibilities

• Provide customer support via inbound and outbound calls in Polish and English
• Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services
• Investigate and resolve customer issues by reviewing order and logistics information
• Handle customer requests within established quality standards and service level agreements
• Escalate complex cases to the appropriate internal teams when required
• Accurately document customer interactions and maintain detailed case records
• Deliver a professional, empathetic, and customer-focused experience throughout every interaction
• Stay up to date with platform features, policies, and e-commerce best practices

Skills

Polish fluency

English proficiency

Excellent communication

Customer service experience

Empathy and problem solving

Job description

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform. If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions.

Language required: Polish

Highlights:

• Relocation support included
• Bonus / commission on top of base salary
• Private health insurance

Responsibilities:

• Provide customer support via inbound and outbound calls in Polish and English
• Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services
• Investigate and resolve customer issues by reviewing order and logistics information
• Handle customer requests within established quality standards and service level agreements
• Escalate complex cases to the appropriate internal teams when required
• Accurately document customer interactions and maintain detailed case records
• Deliver a professional, empathetic, and customer-focused experience throughout every interaction
• Stay up to date with platform features, policies, and e-commerce best practices

Qualifications:

• Native-level fluency in Polish
• Good command of English
• Previous customer service experience is an advantage
• Strong understanding of e-commerce and online marketplaces
• Excellent verbal and written communication skills
• Customer-oriented mindset with strong empathy and problem-solving abilities
• Ability to make sound decisions while working in a fast-paced environment
• Comfortable handling high contact volumes during promotional campaigns and peak seasons
• Strong organizational skills and attention to detail
• Comprehensive paid onboarding and training
• International and multicultural working environment
• Career development and internal growth opportunities
• Private health insurance
• Meal allowance Ongoing learning and professional development
• Rotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days off Future opportunity to work within a 24/7 rotating operation as business needs evolve
• Opportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career

Relocation:
Relocation support included: Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months

Polish-Speaking Customer Support Specialist | E-Commerce Platform • Lisbon, Portugal