Polish-Speaking E-Commerce Support Specialist (Global Platform)

Elevate Closerhire; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Relocation support

Bonus / commission

Private health insurance

Job summary

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform in Lisbon, Portugal. You will support buyers, sellers, and content creators with order-related inquiries, delivering fast, professional resolutions.

The role requires native Polish, good English, and excellent communication. You will handle inbound and outbound calls, document interactions, and stay informed about platform

Qualifications

• Native-level fluency in Polish is required.
• Strong English communication skills.
• Experience in customer service is advantageous.
• Ability to handle high-volume interactions.
• Attention to detail and documentation.

Responsibilities

• Provide customer support via inbound and outbound calls in Polish and English
• Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services
• Investigate and resolve customer issues by reviewing order and logistics information
• Handle customer requests within established quality standards and service level agreements
• Escalate complex cases to the appropriate internal teams when required
• Accurately document customer interactions and maintain detailed case records
• Deliver a professional, empathetic, and customer-focused experience throughout every interaction
• Stay up to date with platform features, policies, and e-commerce best practices

Skills

Polish fluency

English proficiency

Excellent communication

Customer service experience

Empathy and problem solving

Job description

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform in Lisbon, Portugal. You will support buyers, sellers, and content creators with order-related inquiries, delivering fast, professional resolutions.

The role requires native Polish, good English, and excellent communication. You will handle inbound and outbound calls, document interactions, and stay informed about platform