Polish-Speaking Customer Support Specialist

Pkrecruiting; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Ongoing learning and development

Rotating schedule (08:00–17:00 / 09:00

Job summary

CloserHire is partnering with a leading global e-commerce platform to recruit Polish-speaking Customer Support Specialists in Lisbon. You will handle calls in Polish and English, assisting buyers, sellers, and creators with orders, deliveries, and platform services, and resolving issues with care and efficiency.

Join a dynamic international team with comprehensive onboarding, a rotating schedule, private health insurance, meal allowance, and ongoing learning opportunities for career advancement.

Qualifications

• Native-level fluency in Polish.
• Good command of English.
• Excellent verbal and written communication skills.
• Customer-oriented mindset with empathy and problem-solving abilities.

Responsibilities

• Provide customer support via inbound and outbound calls in Polish and English.
• Assist buyers, sellers, and creators with order deliveries and platform inquiries.
• Investigate and resolve issues by reviewing order and logistics information.
• Escalate complex cases to internal teams as needed.
• Document interactions and maintain detailed case records with accuracy.

Skills

Polish language (native)

English (fluent)

Customer service

Empathy

Communication (oral & written)

Organizational skills

Decision making

Job description

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform. If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions. Your Role Provide customer support via inbound and outbound calls in Polish and English Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services Investigate and resolve customer issues by reviewing order and logistics information Handle customer requests within established quality standards and service level agreements Escalate complex cases to the appropriate internal teams when required Accurately document customer interactions and maintain detailed case records Deliver a professional, empathetic, and customer-focused experience throughout every interaction Stay up to date with platform features, policies, and e-commerce best practices Your Qualifications Native-level fluency in Polish Good command of English Previous customer service experience is an advantage Strong understanding of e-commerce and online marketplaces Excellent verbal and written communication skills Customer-oriented mindset with strong empathy and problem-solving abilities Ability to make sound decisions while working in a fast-paced environment Comfortable handling high contact volumes during promotional campaigns and peak seasons Strong organizational skills and attention to detail The Offer Comprehensive paid onboarding and training Stable full-time employment International and multicultural working environment Career development and internal growth opportunities Private health insurance Meal allowance Ongoing learning and professional development Rotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days off Future opportunity to work within a 24/7 rotating operation as business needs evolve Opportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months