Polish-Speaking Customer Support – Lisbon, Portugal (Relocation Support)

Closerhire; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is recruiting a Polish-speaking Customer Support Representative in Lisbon, Portugal, to support the TAP Air Portugal project. You will assist Polish-speaking customers by phone, email and chat on travel-related inquiries within an international airline environment.

Work is on-site with a 40-hour week and rotating Monday–Sunday shifts. Relocation support, private health cover and a meal allowance are provided to help you settle in and perform at your best.

Qualifications

• Native / fluent Polish and strong English (B2 level) are required
• Experience in customer service or contact centre environments is a plus
• Willingness to work a full-time schedule including rotation across weekdays

Responsibilities

• Assist Polish-speaking customers by phone, email and chat with travel-related inquiries and customer support requests within an international airline environment.
• Provide accurate information, resolve issues, and escalate when needed to ensure high-quality service

Skills

Polish language

English (B2)

Customer service mindset

Flexibility & reliability

Job description

Polish-speaking role in Lisbon, Portugal. €1,041 – €1,295 per month (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: Polish
• Salary: €1,041 – €1,295 per month (gross)
• Start: 6 Oct
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

A Customer Support Representative role with our client in Lisbon supporting the TAP Air Portugal project, focused on assisting Polish-speaking customers via phone, email, and chat with travel-related inquiries and customer support requests within an international airline environment. Model: On-site Working Schedule: Rotational Monday–Sunday shifts (40h/week) In short: Airline customer support + travel assistance + multilingual contact centre environment.

What you'll do

• A Customer Support Representative role with our client in Lisbon supporting the TAP Air Portugal project, focused on assisting Polish-speaking customers via phone, email, and chat with travel-related inquiries and customer support requests within an international airline environment. Model: On-site Working Schedule: Rotational Monday–Sunday shifts (40h/week) In short: Airline customer support + travel assistance + multilingual contact centre environment

What we’re looking for

• Native / fluent Polish and strong English (B2 level) are required
• Customer service mindset: Passion for helping customers, strong problem-solving skills, and the ability to explain product/service information clearly
• Flexibility and reliability: Able to work a full-time 40 hour week, on a rotating Monday–Sunday shift pattern, and adapt to a dynamic multilingual environment

Salary

€1,041 – €1,295 per month (gross)

Benefits

• Health insurance from the first day of employment
• Documentation support (for those with EU passport) Meal allowance
• Christmas and holiday allowances paid monthly
• Productivity bonus with target achievement

Relocation support

• If more than 100 km: airport pick up + room 300 EUR + travel costs cover after 9th month, yearly flight home

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.