Solutions Consultant with Polish and English

TELUS Digital; Portugal; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Relocation bonus €1,200 gross

Company-provided accommodation (21+1)

Plane ticket to Sofia

Airport taxi transfer

Health insurance

Fully paid training

Career development opportunities

Job summary

TELUS Digital Bulgaria is hiring a Solutions Consultant with Polish and English to support users of our products. The role is based in Sofia, with relocation assistance and a relocation bonus to ease the transition.

You will deliver professional support across channels, use CRM and ticketing tools, and ensure customer satisfaction while meeting SLAs. No tech background required—training is provided to get you up to speed.

Qualifications

• Fluent Polish and English communication required.
• Strong interpersonal and customer service orientation.
• Ability to follow structured guides and processes.
• Active listening and problem-solving skills.
• Adaptable and quick to learn new processes and technologies.

Responsibilities

• Deliver professional support for products and services maintaining high customer satisfaction.
• Master CRM software, ticketing systems and customer service tools.
• Engage customers via phone, email and chat.
• Resolve inquiries within SLAs using knowledge base and protocols.
• Meet or exceed performance goals for call handling time, first-call resolution and CSAT.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Polish

English

Customer service

Communication

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Polish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:

• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation

Key Responsibilities:

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:

• Fluent Polish and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.