Polish Customer Service Agent

KultureTalent - Global Talent; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Job summary

KultureTalent - Global Talent is hiring a Polish-speaking Customer Service Agent in Lisbon to be the first point of contact for customers through phone, email, or chat.

You will resolve issues, provide product information, and collaborate with teams to improve satisfaction while meeting performance targets. Fluent English and native Polish are essential, with based in Lisbon. Join a dynamic team delivering excellent service.

Qualifications

• Polish language native or near-native required.
• Based in Lisbon.
• Fluent in English (C1+ level) and able to validate proficiency.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues and complaints effectively and efficiently.
• Manage high volumes of inbound and outbound calls.
• Provide up-to-date product and service information to customers.
• Escalate issues to the appropriate department when needed.
• Collaborate with other departments to resolve customer issues.

Skills

Polish fluency

English proficiency

Job description

About the job Polish Customer Service Agent

Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services.

Whether through phone, email, or chat, CSRs are always ready to go the extra mile!

RESPONSABILITIES:

• Respond promptly to customer inquiries and concerns via phone, emailsor chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date product and service information to customers
• Escalate customer issues to the appropriate department or manager as needed
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call volume and resolution time
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Provide feedback to management on customer issues, concerns, and trends.

REQUIREMENTS:

• Native or near native level of Polish
• Based in Lisbon
• Fluent in English (minimum C1 level, oral validation will be conducted)
• Excellent communication and argumentation skills