Customer Service Representative – Polish Market

Cross Border Talents; Lisboa; Sur place; EUR 11 000 - 13 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Meal allowance

Résumé du poste

Cross Border Talents in Lisbon is seeking a Customer Service Representative for the Polish market to provide professional support in Polish and English by phone and email, on-site at the Lisbon office, with rotational shifts.

The role includes handling questions, assisting with the frequent flyer programme, following up on requests, recording contacts in systems, and managing related administrative tasks. A friendly, professional attitude is essential.

Qualifications

• Native-level Polish proficiency.
• Fluent English; minimum B2 level.
• Comfortable handling multiple customer interactions by phone and e-mail.
• Professional yet friendly attitude.

Responsabilités

• Handle customer questions and issues related to the company's products and services.
• Assist customers with enquiries related to the frequent flyer programme.
• Follow up on customer requests and keep customers informed about progress and outcome.
• Record all incoming and outgoing customer contacts in the relevant systems.
• Handle offline tasks, including forms, emails, tickets and other administrative activities.
• Maintain productivity levels that meet or exceed departmental targets.
• Escalate critical customer well-being issues and any matters outside the role scope.

Connaissances

Polish (native)

English (B2)

Phone & email handling

Professional attitude

Description du poste

Customer Service Representative – Polish Market | Airline Company

The client is a Portuguese airline company founded more than 70 years ago and based in Lisbon. It has played a key role in connecting Portugal with destinations around the world.

Together with your colleagues, you will be part of a team providing professional and friendly customer service in Polish and English, both by phone and via e-mail.

Responsibilities

• Handle customer questions and issues, providing the necessary assistance related to the company's products and services.
• Assist customers with enquiries and issues related to the frequent flyer programme.
• Follow up on customer requests and keep customers informed about the progress and outcome of their cases.
• Record all incoming and outgoing customer contacts in the relevant systems.
• Handle offline tasks, including forms, emails, tickets and other administrative activities.
• Maintain productivity levels that meet or exceed departmental targets.
• Escalate critical customer well-being issues and any matters that fall outside the scope of the role.

Requirements

• Native-level Polish proficiency.
• Fluent English; minimum B2 level.
• Comfortable handling multiple customer interactions by phone and e mail.
• Professional yet friendly attitude.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Rotational shifts, Monday to Sunday (40 hours per week)
Training: 20 working days (€371.20 paid for the full training period)
Contract: Temporary 12-month contract, with the possibility of extension
Remuneration: €978 gross per month, paid in 14 instalments, approximately €1,141 gross per month when averaged over 12 months
Perks: Private health insurance + €154 monthly meal allowance
Relocation: Optional accommodation — a room in a shared apartment with all bills included (€220 deduction per month) + bureaucratic support