Polish Customer Service in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Meal Allowance

Health Insurance

Life Insurance

Job summary

Cross Border Talents in Lisbon is seeking a Polish-speaking Customer Service Specialist to support customers via phone, chat, email, and social media. You will resolve account, transaction, and technical issues while delivering outstanding service.

The role emphasizes empathy, clear communication, and collaboration with sports-focused clients. Onsite work with relocation assistance is offered to qualified candidates.

Qualifications

• Fluent in Polish (C2 level)
• EU citizenship or Portuguese residency or valid work permit for Portugal
• 0–1 year of customer support experience
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Responsibilities

• Provide top-quality assistance across multiple communication platforms
• Support users with account creation, verification, login, and payment concerns
• Troubleshoot technical issues promptly and effectively
• Act as a dependable point of contact, especially for sports-focused clients
• Communicate with empathy and clarity to strengthen customer relationships
• Follow company policies and maintain service excellence
• Contribute ideas to improve workflows and elevate the customer experience

Skills

Polish (C2)

Customer service

Communication

Analytical skills

Leadership

Willingness to learn

Job description

About the job Polish Customer Service in Lisbon

Grow Your Career in Customer Service!

Do you enjoy solving problems and positively impacting people’s daily lives? We’re looking for a proactive and enthusiastic Customer Support Specialist to join our energetic team. If you excel in dynamic environments and love connecting with others, this opportunity is for you.

Role Overview:

In this role, you'll support customers via phone, chat, email, and social media by resolving issues related to accounts, transactions, and technical concerns. Your mission will be to ensure smooth and satisfying customer interactions every step of the way.

Key Responsibilities:

• Provide top-quality assistance across multiple communication platforms


• Support users with account creation, verification, login, and payment concerns


• Troubleshoot technical issues promptly and effectively


• Act as a dependable point of contact, especially for sports-focused clients


• Communicate with empathy and clarity to strengthen customer relationships


• Follow company policies and maintain service excellence


• Contribute ideas to improve workflows and elevate the customer experience

Requirements:

• Fluent in Polish (C2 level)


• EU Citizenship or Portuguese Residency Card


• 0-1 year of experience in customer support


• Strong leadership, analytical, and communication skills


• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions


• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours


• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Onsite Work:

Engage and grow in a collaborative office environment

Relocation Package:

Receive support if relocating to ensure a smooth transition