Polish Customer Service Agent - Lisbon, Portugal

KultureTalent - Global Talent; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

KultureTalent - Global Talent in Lisbon is seeking a Polish Customer Service Agent to join our local team. You will handle inquiries via phone, email, and chat, ensuring customers have a smooth experience with our products and services.

Qualifications include native or near-native Polish, fluent English at C1, and excellent communication. Based in Lisbon, you will work on-site and contribute to high satisfaction and retention while meeting performance targets.

Qualifications

• Native or near-native Polish proficiency.
• Fluent English with C1 level; oral validation will be conducted.
• Excellent communication and argumentation skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues and complaints effectively and efficiently.
• Manage high volumes of inbound and outbound calls.
• Maintain accurate records of customer interactions and transactions.
• Provide up-to-date product and service information to customers.
• Escalate issues to the appropriate department or manager as needed.
• Collaborate with other departments to resolve issues and concerns.
• Maintain a positive and professional attitude at all times.
• Continuously improve knowledge of products and services.
• Meet or exceed performance targets for call volume and resolution time.
• Contribute to team goals and initiatives to improve customer satisfaction and retention.
• Provide feedback to management on customer issues, concerns, and trends.

Skills

Polish (native)

English (C1)

Job description

Polish Customer Service Agent - Lisbon, Portugal

Job Openings Polish Customer Service Agent - Lisbon, Portugal

About the job Polish Customer Service Agent - Lisbon, Portugal

Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services.

Whether through phone, email, or chat, CSRs are always ready to go the extra mile!

RESPONSABILITIES:

• Respond promptly to customer inquiries and concerns via phone, emails or chat


• Resolve customer issues and complaints effectively and efficiently


• Manage high volumes of inbound and outbound calls


• Maintain accurate records of customer interactions and transactions


• Provide up-to-date product and service information to customers


• Escalate customer issues to the appropriate department or manager as needed


• Collaborate with other departments to resolve customer issues and concerns


• Maintain a positive and professional attitude at all times


• Continuously improve your knowledge of products and services


• Meet or exceed performance targets, such as call volume and resolution time


• Contribute to team goals and initiatives to improve customer satisfaction and retention


• Provide feedback to management on customer issues, concerns, and trends.

REQUIREMENTS:

• Native or near native level of Polish


• Based in Lisbon


• Fluent in English (minimum C1 level, oral validation will be conducted)


• Excellent communication and argumentation skills