Polish Customer Support Agent — Lisbon

KultureTalent - Global Talent; Lisboa; Sur place; EUR 21 000 - 32 000; Plein temps

Résumé du poste

KultureTalent - Global Talent is hiring a Polish-speaking Customer Service Agent in Lisbon to be the first point of contact for customers through phone, email, or chat.

You will resolve issues, provide product information, and collaborate with teams to improve satisfaction while meeting performance targets. Fluent English and native Polish are essential, with based in Lisbon. Join a dynamic team delivering excellent service.

Qualifications

• Polish language native or near-native required.
• Based in Lisbon.
• Fluent in English (C1+ level) and able to validate proficiency.

Responsabilités

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues and complaints effectively and efficiently.
• Manage high volumes of inbound and outbound calls.
• Provide up-to-date product and service information to customers.
• Escalate issues to the appropriate department when needed.
• Collaborate with other departments to resolve customer issues.

Connaissances

Polish fluency

English proficiency

Description du poste

KultureTalent - Global Talent is hiring a Polish-speaking Customer Service Agent in Lisbon to be the first point of contact for customers through phone, email, or chat.

You will resolve issues, provide product information, and collaborate with teams to improve satisfaction while meeting performance targets. Fluent English and native Polish are essential, with based in Lisbon. Join a dynamic team delivering excellent service.