Outbound Customer Service Representative - Portuguese

Cross Border Talents; Covilhã; On-site; EUR 9,600 - 12,000; Full time

Benefits offered by this job

Paid training

Team leader support

Career development

Multicultural environment

Job summary

Cross Border Talents is seeking outbound customer service representatives for an on-site role in Covilhã, Portugal. The position focuses on contacting customers by phone to inform, follow up and support services, with fluency in Portuguese and Brazilian Portuguese essential for daily interactions.

The role requires handling scripts, updating records, and meeting call targets in a fast-paced, multilingual team environment.

Qualifications

• Fluent level in Portuguese and Brazilian Portuguese.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.

Responsibilities

• Make outbound calls to customers following approved scripts and guidelines.
• Explain products and services clearly and answer customer questions.
• Update customer records accurately after every call.
• Meet agreed call volume and quality targets.
• Handle objections professionally and escalated when needed.

Skills

Portuguese

Brazilian Portuguese

Job description

Looking for Portuguese and Brazilian Portuguese speaking jobs in Covilhã, Portugal? We are hiring outbound customer service representatives to join a multilingual team supporting an international client. In this role you will contact customers by phone to inform, follow up and support them with services. Fluency in Portuguese and Brazilian Portuguese is essential, and your language skills will be used every day.

Key responsibilities:

• Make outbound calls to customers following approved scripts and guidelines.
• Explain products and services clearly and answer customer questions.
• Update customer records accurately after every call.
• Meet agreed call volume and quality targets.
• Handle objections professionally and escalated when needed.

Requirements:

• Fluent level in Portuguese and Brazilian Portuguese.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement: This is an on-site position based in Covilhã. Working hours: MON-SUN 10 PM - 7 AM.