Customer Service Representative - English

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Cross Border Talents is hiring English-speaking customer service representatives for a hybrid role based in Porto, Portugal. You will handle inbound/outbound contacts, resolve questions with care, and use our knowledge base to ensure accurate answers.

The team welcomes a friendly, multicultural environment with ongoing training, career development paths, and a supportive supervisor to guide your progression.

Qualifications

• Fluent English required for daily customer interactions.
• Strong communication and a professional tone at all times.
• Ability to work well in a team and adapt to changing priorities.
• Calm, patient, and able to stay focused in a fast-paced environment.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Fluent English

Strong communication

Team player

Calm under pressure

Tools

Case management system

Job description

Looking for English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is a hybrid position based in Porto, combining office and remote working. Working hours: Monday to Friday - 08:00 to 17:00 Days Off - Saturday and Sunday.