Multilingual Outbound Support Specialist – Portuguese

Cross Border Talents; Covilhã; On-site; EUR 9,600 - 12,000; Full time

Benefits offered by this job

Paid training

Team leader support

Career development

Multicultural environment

Job summary

Cross Border Talents is seeking outbound customer service representatives for an on-site role in Covilhã, Portugal. The position focuses on contacting customers by phone to inform, follow up and support services, with fluency in Portuguese and Brazilian Portuguese essential for daily interactions.

The role requires handling scripts, updating records, and meeting call targets in a fast-paced, multilingual team environment.

Qualifications

• Fluent level in Portuguese and Brazilian Portuguese.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.

Responsibilities

• Make outbound calls to customers following approved scripts and guidelines.
• Explain products and services clearly and answer customer questions.
• Update customer records accurately after every call.
• Meet agreed call volume and quality targets.
• Handle objections professionally and escalated when needed.

Skills

Portuguese

Brazilian Portuguese

Job description

Cross Border Talents is seeking outbound customer service representatives for an on-site role in Covilhã, Portugal. The position focuses on contacting customers by phone to inform, follow up and support services, with fluency in Portuguese and Brazilian Portuguese essential for daily interactions.

The role requires handling scripts, updating records, and meeting call targets in a fast-paced, multilingual team environment.