Operations Customer Expert AI & Billing Support (Lisbon)

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Training allowance

Meal card

Job summary

Savior Artigos Texteis Lda is seeking an Operations Customer Expert for an on-site, full-time role in Lisbon. You will deliver premium multi-channel support (chat, email, phone) and assist users with account setups, billing, and AI feature rollouts.

The position requires rotating day or night shifts and strong English communication. Benefits include private health coverage, onboarding training, and a monthly meal card.

Qualifications

• Fluent/native English required.
• Strong communication skills.
• Ability to troubleshoot app and billing issues.

Responsibilities

• Account and billing management: assist with sign-ups, renewals, plans and billing questions.
• AI and product guidance: explain premium features and AI tools to users.
• Multi-channel and outbound support: provide high-touch, personalized assistance.
• Technical troubleshooting: diagnose and resolve native app issues for a seamless experience.

Skills

English

Customer communication

Technical troubleshooting

Multi-channel support

Job description

Savior Artigos Texteis Lda is seeking an Operations Customer Expert for an on-site, full-time role in Lisbon. You will deliver premium multi-channel support (chat, email, phone) and assist users with account setups, billing, and AI feature rollouts.

The position requires rotating day or night shifts and strong English communication. Benefits include private health coverage, onboarding training, and a monthly meal card.