AI Platform Support Specialist - On-site Lisbon

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid training

International environment

Career mobility

Leave 22 days

Job summary

Savior Artigos Texteis Lda is seeking an English-speaking Customer Support Specialist in Lisbon to join a dynamic international team. You will handle account, billing, product, and technical inquiries, ensuring a high-quality customer experience.

Work is on-site in Lisbon, full-time (40 hours/week) with rotating day shifts. The role offers a paid training program and an international, multicultural environment that supports career development.

Qualifications

• Fluent English communication, both written and spoken.
• Experience in customer support or helpdesk roles.
• Comfortable with technology and digital platforms.
• Ability to explain technical information clearly to customers.

Responsibilities

• Support customers across multiple channels (email, chat, phone).
• Assist with billing and invoicing questions.
• Troubleshoot account access and product issues.
• Guide users on platform features and best practices.
• Provide clear, timely solutions and maintain quality standards.
• Collaborate with an international support team.
• Ensure customer cases are handled efficiently.

Skills

English proficiency

Customer support

Problem solving

Communication

Job description

Savior Artigos Texteis Lda is seeking an English-speaking Customer Support Specialist in Lisbon to join a dynamic international team. You will handle account, billing, product, and technical inquiries, ensuring a high-quality customer experience.

Work is on-site in Lisbon, full-time (40 hours/week) with rotating day shifts. The role offers a paid training program and an international, multicultural environment that supports career development.