Omnichannel AI Ad Support Specialist

Cross Border Talents; Castelo; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid onboarding (15 days)

40-hour work week

Zusammenfassung

Cross Border Talents is seeking a highly performing Ads Support Specialist to join our team in Lisbon. You will deliver premier support for advertisers, resolving platform and technical inquiries while maintaining high satisfaction across digital channels.

Requirements include full professional English fluency, strong problem-solving and communication skills, and the ability to work a 24/7 rotating shift. On-site in Lisbon, with a comprehensive onboarding program and a structured 40-hour work

Qualifikationen

• Full professional fluency in English (written and verbal).
• Ability to troubleshoot technical workflows and diagnose multi-layered account issues.
• Strong empathetic communication skills for high-volume, multi-channel support environments.
• Flexibility to work within a 24/7 rotating shift model (schedules released 10 days in advance).
• Affinity for AI applications, digital advertising models and emerging tech trends.

Aufgaben

• Omnichannel Customer Support: provide email, chat and phone assistance on ad account management, billing and platform features.
• Technical Troubleshooting & Analysis: investigate and resolve complex issues affecting ad creation, delivery and access.
• Client Education & Guidance: explain platform policies and optimizations to advertisers.
• Case Management & Escalations: document and escalate high-tier issues to product teams while maintaining high FCR.
• Operational Excellence: meet and exceed QA and CSAT benchmarks.

Kenntnisse

English fluency

Analytical thinking

Communication skills

Adaptability

Tech aptitude

Jobbeschreibung

Cross Border Talents is seeking a highly performing Ads Support Specialist to join our team in Lisbon. You will deliver premier support for advertisers, resolving platform and technical inquiries while maintaining high satisfaction across digital channels.

Requirements include full professional English fluency, strong problem-solving and communication skills, and the ability to work a 24/7 rotating shift. On-site in Lisbon, with a comprehensive onboarding program and a structured 40-hour work