Lisbon AI Ads Support Specialist — Omnichannel Troubleshooter

Cross Border Talents; Lisboa; Vor Ort; EUR 24.000 - 36.000; Vollzeit

Zusammenfassung

Cross Border Talents is seeking an Ads Support Specialist in Lisbon to deliver high-quality, omnichannel support for advertisers. The role focuses on resolving ad platform issues, guiding users on best practices, and ensuring smooth campaign experiences.

You will handle enquiries via email, chat, and phone, document cases, and collaborate with product teams to resolve complex problems while meeting QA and CSAT goals.

Qualifikationen

• Full professional fluency in English (written and verbal).
• Ability to troubleshoot technical workflows and diagnose account issues logically.
• Strong empathetic communication for high-volume, multi-channel support environments.

Aufgaben

• Omnichannel customer support via email, chat, and phone regarding ad account management, billing, campaign delivery and platform features.
• Troubleshoot complex technical issues affecting ad creation, delivery, policy guidelines, and account access.
• Educate advertisers on platform policies, account optimizations, and self-serve tools to prevent recurring issues.
• Maintain high first-contact resolution (FCR) and escalate high-tier challenges to product teams.
• Meet and exceed QA and CSAT benchmarks consistently.

Kenntnisse

English fluency

Analytical thinking

Communication

Flexibility

Tech savvy

Jobbeschreibung

Cross Border Talents is seeking an Ads Support Specialist in Lisbon to deliver high-quality, omnichannel support for advertisers. The role focuses on resolving ad platform issues, guiding users on best practices, and ensuring smooth campaign experiences.

You will handle enquiries via email, chat, and phone, document cases, and collaborate with product teams to resolve complex problems while meeting QA and CSAT goals.