AI Ad Support Specialist — Multichannel (Lisbon)

Cross Border Talents; Sintra; On-site; EUR 21,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon seeks an Ads Support Specialist to deliver premier support to advertisers across email, chat, and phone. You will resolve platform and technical inquiries, ensure high customer satisfaction, and guide users through policies and self-serve tools.

The role requires strong English proficiency, analytical problem-solving, and the ability to work in a 24/7 rotating shift environment. AI and digital advertising familiarity is a plus.

Qualifications

• Fluent in English (written and verbal).
• Ability to troubleshoot complex technical workflows and diagnose account issues.
• Strong written and verbal communication for high-volume multi-channel support.
• Willingness to work in a 24/7 rotating shift model with schedules released 10 days in advance.
• Interest in AI applications and digital advertising trends.

Responsibilities

• Provide omnichannel customer support via email, chat, and phone for ad accounts, billing, campaigns, and platform features.
• Investigate and resolve technical issues affecting ad creation, delivery, and account access.
• Educate advertisers on platform policies, optimizations, and self-serve tools.

Skills

English fluency

Analytical problem solving

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon seeks an Ads Support Specialist to deliver premier support to advertisers across email, chat, and phone. You will resolve platform and technical inquiries, ensure high customer satisfaction, and guide users through policies and self-serve tools.

The role requires strong English proficiency, analytical problem-solving, and the ability to work in a 24/7 rotating shift environment. AI and digital advertising familiarity is a plus.