AI Ads Support Specialist - Omnichannel Expert (Lisbon)

Cross Border Talents; Loures; Vor Ort; EUR 26.000 - 42.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Ads Support Specialist who thrives in a fast-paced, customer-centric environment. You will deliver omnichannel support and resolve ad- and billing-related inquiries to ensure seamless advertiser experiences.

The role requires fluent English, strong problem-solving and communication skills, and the ability to handle a 24/7 rotating shift schedule. Onboarding includes a 15-day training program to equip you with product knowledge and operational

Qualifikationen

• Full professional fluency in English (written and verbal).
• Ability to troubleshoot complex technical workflows.
• Strong empathetic communication for high-volume multi-channel support.
• Willingness to work a 24/7 rotating shift model.
• Interest in AI technologies and digital advertising.

Aufgaben

• Provide omnichannel support via email, chat, and phone for ad accounts, billing, and features.
• Troubleshoot technical issues affecting ad creation, delivery, and policy compliance.
• Educate advertisers on platform policies and self-serve tools.
• Document cases and escalate high-tier challenges to product teams.
• Aim for high QA and CSAT benchmarks through operational excellence.

Kenntnisse

English fluency

Analytical thinking

Communication skills

Adaptability

Tech affinity

Jobbeschreibung

Cross Border Talents in Lisbon is seeking an Ads Support Specialist who thrives in a fast-paced, customer-centric environment. You will deliver omnichannel support and resolve ad- and billing-related inquiries to ensure seamless advertiser experiences.

The role requires fluent English, strong problem-solving and communication skills, and the ability to handle a 24/7 rotating shift schedule. Onboarding includes a 15-day training program to equip you with product knowledge and operational