Multichannel Ads Support Specialist – Lisbon

Cross Border Talents; Estoril; On-site; EUR 26,000 - 38,000; Full time

Job summary

Cross Border Talents in Lisbon seeks an Ads Support Specialist to join a high-performing, customer-centered team. You will deliver omnichannel support to advertisers, resolve ad account issues, and ensure smooth platform experiences.

You will troubleshoot technical inquiries, guide clients through policies and self-serve tools, and document escalations for product teams, while maintaining strong QA and CSAT metrics in a fast-paced setting.

Qualifications

• Full professional fluency in English (written and verbal).
• Analytical problem-solving to diagnose account issues.
• Strong empathetic communication for high-volume support.
• Willingness to work a 24/7 rotating shift schedule.
• Interest in AI applications and digital advertising trends.

Responsibilities

• Omnichannel customer support via email, chat, and phone for ad accounts, billing, and features.
• Technical troubleshooting and analysis of ad creation and delivery issues.
• Educating clients on platform policies and self-serve tools.
• Case management and escalations to product teams with high FCR target.
• Maintain QA and CSAT benchmarks through consistent performance.

Skills

English (fluent)

Analytical thinking

Communication skills

Adaptability

Tech affinity

Job description

Cross Border Talents in Lisbon seeks an Ads Support Specialist to join a high-performing, customer-centered team. You will deliver omnichannel support to advertisers, resolve ad account issues, and ensure smooth platform experiences.

You will troubleshoot technical inquiries, guide clients through policies and self-serve tools, and document escalations for product teams, while maintaining strong QA and CSAT metrics in a fast-paced setting.