AI Ad Support Specialist — 24/7 in Lisbon

Cross Border Talents; Cascais; Vor Ort; EUR 17.000 - 21.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to join a high-performing, customer-centric team. You will deliver omnichannel support to advertisers, resolve account and platform issues, and guide users on policy and best practices to optimize campaigns.

The role requires 24/7 rotating shifts with English fluency, strong problem-solving, and a proactive mindset to ensure high satisfaction across the ad ecosystem.

Qualifikationen

• Full professional fluency in English (written and verbal).
• Strong analytical problem-solving with logical troubleshooting.
• Excellent communication skills for multi-channel support.
• Willingness to work a 24/7 rotating shift model (schedules released 10 days in advance).
• Interest in artificial intelligence applications and digital advertising trends.

Aufgaben

• Omnichannel customer support via email, chat, and phone for ad accounts, billing, campaign delivery, and platform features.
• Technical troubleshooting and analysis of complex issues affecting ad creation, delivery, policy compliance, and account access.
• Educate clients on platform policies, optimizations, and self-serve tools to prevent recurring issues.
• Manage cases and escalations, aiming for high first-contact resolution and routing complex problems to specialists.
• Maintain QA and CSAT targets through consistent, quality service.

Kenntnisse

English fluency

Analytical thinking

Communication skills

Adaptability

Tech aptitude

Jobbeschreibung

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to join a high-performing, customer-centric team. You will deliver omnichannel support to advertisers, resolve account and platform issues, and guide users on policy and best practices to optimize campaigns.

The role requires 24/7 rotating shifts with English fluency, strong problem-solving, and a proactive mindset to ensure high satisfaction across the ad ecosystem.