AI-Driven Ads Support Specialist

Cross Border Talents; Lisboa; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premium support for advertisers across email, chat, and phone channels. You will resolve platform and technical inquiries while upholding high satisfaction levels.

The role requires English fluency, strong problem-solving and communication skills, and adaptability to a rotating shift schedule. A tech-forward mindset and interest in AI-driven advertising are highly valued.

Qualifikationen

• Full professional fluency in English (written and verbal).
• Strong analytical problem-solving capabilities for troubleshooting multi-layered issues.
• Excellent written and verbal communication skills for multi-channel support.
• Flexibility to work in a 24/7 rotating shift model with schedules released in advance.
• Affinity for AI applications and digital advertising trends.

Aufgaben

• Omnichannel customer support via email, chat, and phone for ad accounts, billing, and platform features.
• Technical troubleshooting and analysis of issues affecting ad creation, delivery, and policy compliance.
• Educate clients on platform policies, optimizations, and self-serve tools to reduce recurring issues.
• Manage cases and escalate high-tier challenges to specialized product teams while maintaining high FCR.
• Aim for exceptional QA and CSAT benchmarks in daily operations.

Kenntnisse

English fluency

Analytical thinking

Communication skills

Adaptability

Tech aptitude

Jobbeschreibung

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to deliver premium support for advertisers across email, chat, and phone channels. You will resolve platform and technical inquiries while upholding high satisfaction levels.

The role requires English fluency, strong problem-solving and communication skills, and adaptability to a rotating shift schedule. A tech-forward mindset and interest in AI-driven advertising are highly valued.