Nederlands- en Engelstalige Customer Support Agents - €2.000 signing bonus!

Career Nest Academy; Lisboa; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Signing bonus

Language bonus

Performance bonus

Hybrid after 3 months

Free weekends guaranteed

Job summary

Career Nest Academy is hiring a Customer Support Agent specializing in Dutch & English to assist customers from Lisbon. The role starts on-site for the first 3 months, then moves to a hybrid model, with standard daytime hours on weekdays.

Candidates must be fluent in Dutch (or Flemish) and English, currently residing in Lisbon with valid local work documents. The package includes a signing bonus and performance incentives in addition to base pay.

Qualifications

• Full professional fluency in Dutch or Flemish (written and verbal).
• Strong conversational and written proficiency in English.
• Current residence in Lisbon with valid local work documentation.

Skills

Dutch

English

Job description

Key Information & Role Details:

• Position: Customer Support Agent (Dutch & English)
• Location: Lisbon, Portugal (Local candidates residing in Lisbon only; no relocation package is provided)
• Work Type: On-site for the initial 3 months, transitioning to a Hybrid model thereafter
• Schedule & Working Hours: Monday to Friday, standard daytime hours (scheduled between 07:00 – 16:00 / 08:00 – 18:00; weekends off)
• Base Gross Salary: €1,400.00 gross per month

Bonuses & Package Highlights (Benefits):

• Signing Bonus: €2,000.00 total bonus (paid out in 6 consecutive instalments)
• Language Bonus: €150.00 extra gross per month
• Performance Bonus: Up to €100.00 monthly based on KPIs
• Flexibility & Balance: Transition to hybrid telework after 3 months, with free weekends guaranteed

Requirements:

• Full professional fluency in Dutch or Flemish (native or equivalent, written and verbal)
• Strong conversational and written proficiency in English
• Current residence in Lisbon, Portugal with valid local working documentation
• Strong customer-first mindset, empathy, and solid digital communication skills