Customer Support Agent (Dutch & English) - €2,000 Signing Bonus!

The Career Nest; Lisboa; Hybrid; EUR 17,000 - 20,000; Full time

Benefits offered by this job

Signing bonus

Language bonus

Performance bonus

Weekends off

Job summary

The Career Nest is seeking a Customer Support Agent fluent in Dutch and English to join our Lisbon team. You will handle customer inquiries, resolve issues, and maintain high service standards in a fast-paced environment.

The role starts on-site for 3 months in Lisbon, then transitions to a hybrid model. Competitive base salary of €1,400 gross per month plus a signing bonus of €2,000 paid in instalments, a monthly €150 language bonus, and a performance bonus up to €100 based on KPIs.

Qualifications

• Full professional fluency in Dutch (native or equivalent).
• Strong conversational and written proficiency in English.

Skills

Dutch language

English language

Job description

• Location: Lisbon, Portugal (Local candidates residing in Lisbon only; no relocation package is provided)
• Work Type: On-site for the initial 3 months, transitioning to a Hybrid model thereafter
• Schedule & Working Hours: Monday to Friday, standard daytime hours (scheduled between 07:00 – 16:00 / 08:00 – 18:00; weekends off)

Key Information & Role Details:

• Position: Customer Support Agent (Dutch & English)
• Location: Lisbon, Portugal (Local candidates residing in Lisbon only; no relocation package is provided)
• Work Type: On-site for the initial 3 months, transitioning to a Hybrid model thereafter
• Schedule & Working Hours: Monday to Friday, standard daytime hours (scheduled between 07:00 – 16:00 / 08:00 – 18:00; weekends off)
• Base Gross Salary: €1,400.00 gross per month

Bonuses & Package Highlights (Benefits):

• Signing Bonus: €2,000.00 total bonus (paid out in 6 consecutive instalments)
• Language Bonus: €150.00 extra gross per month
• Performance Bonus: Up to €100.00 monthly based on KPIs
• Flexibility & Balance: Transition to hybrid telework after 3 months, with free weekends guaranteed

Requirements:

• Full professional fluency in Dutch or Flemish (native or equivalent, written and verbal)
• Strong conversational and written proficiency in English
• Current residence in Lisbon, Portugal with valid local working documentation
• Strong customer-first mindset, empathy, and solid digital communication skills