Multilingual Italian/English Customer Support — Lisbon

Cross Border Talents; Lisboa; Vor Ort; EUR 12.000 - 18.000; Vollzeit

Benefits dieser Stelle

Paid training

Clear quality guidance

Career development paths

Multicultural working environment

Zusammenfassung

Cross Border Talents in Lisbon is seeking multilingual customer service representatives to support an international client. You will handle inbound and outbound contacts, resolve questions with care, and record interactions in the case management system.

Fluency in Italian and English is essential and will be used daily. The role offers paid training, a supportive team leader, clear quality guidance, and internal progression opportunities in a friendly, multicultural environment.

Qualifikationen

• Fluent in Italian and English.
• Excellent written and spoken command of the languages listed.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.

Aufgaben

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Kenntnisse

Italian language

English language

Customer service

Communication

Teamwork

Jobbeschreibung

Cross Border Talents in Lisbon is seeking multilingual customer service representatives to support an international client. You will handle inbound and outbound contacts, resolve questions with care, and record interactions in the case management system.

Fluency in Italian and English is essential and will be used daily. The role offers paid training, a supportive team leader, clear quality guidance, and internal progression opportunities in a friendly, multicultural environment.