Italian–English Support Specialist — On-site in Lisbon

Cross Border Talents; Porto; Vor Ort; EUR 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Weekend off

Onboarding program

Multicultural workplace

Zusammenfassung

Cross Border Talents is recruiting on behalf of a leading global customer experience company for an Italian & English Customer Service Specialist based on-site in Lisbon, Portugal. You will be the first point of contact for customers, handling inquiries and delivering exceptional service in a dynamic, international environment.

The role requires native or high fluency in Italian and strong English, with rotating shifts Monday to Friday and weekends off.

Qualifikationen

• Language proficiency: Native or high fluency in Italian with strong English (B2+).
• Work model: On-site in Lisbon, Portugal.
• Working hours: Rotational shifts Mon–Fri (07:30–20:00).
• Schedule: Weekends off.
• Soft skills: Excellent listening, communication and problem-solving abilities.

Aufgaben

• Serve as primary contact for Italian-speaking customers via phone, email, and chat.
• Provide accurate, timely support with professionalism and empathy.
• Document and manage customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure satisfaction.

Kenntnisse

Italian language

English communication

Active listening

Problem solving

Jobbeschreibung

Cross Border Talents is recruiting on behalf of a leading global customer experience company for an Italian & English Customer Service Specialist based on-site in Lisbon, Portugal. You will be the first point of contact for customers, handling inquiries and delivering exceptional service in a dynamic, international environment.

The role requires native or high fluency in Italian and strong English, with rotating shifts Monday to Friday and weekends off.