Bilingual Customer Service Rep (Italian/English) – Lisbon

Cross Border Talents; Almada; Presencial; EUR 9500 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus €2,000 paid in instal.

Private health insurance from day one

Meal allowance €154/month

Resumo da oferta

Cross Border Talents is seeking a Customer Service Representative in Lisbon, on-site, to assist Italian and English-speaking customers in a dynamic, multicultural environment. You will be the primary point of contact, delivering professional support and problem resolution with a strong emphasis on customer satisfaction.

The role requires Italian at C2 and English at B2/C1, along with excellent communication and interpersonal skills.

Qualificações

• Italian: C2 proficiency.
• English: strong B2 or C1 level.
• Excellent communication and interpersonal abilities.
• Customer-oriented mindset and problem-solving aptitude.

Responsabilidades

• Provide customer support in Italian and English.
• Respond to inquiries and offer solutions.
• Interact with customers professionally and warmly.
• Handle requests efficiently and maintain high service standards.
• Utilize various digital tools and platforms daily.
• Follow established procedures to ensure positive experience.

Conhecimentos

Italian proficiency

English proficiency

Communication skills

Interpersonal skills

Problem solving

Digital tools

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Service Representative in Lisbon, on-site, to assist Italian and English-speaking customers in a dynamic, multicultural environment. You will be the primary point of contact, delivering professional support and problem resolution with a strong emphasis on customer satisfaction.

The role requires Italian at C2 and English at B2/C1, along with excellent communication and interpersonal skills.