Italian-Speaking Customer Support Specialist, Lisbon

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a Customer Support Representative to be the first point of contact for customers. The role requires fluency in Italian and a good command of English, on-site work, and a focus on patient, clear communication across multiple channels.

You will handle inquiries via phone, chat, and email, escalate issues, and follow up on open cases in a fast-paced European context. Prior customer-facing experience is a plus but not essential.

Qualifications

• Italian: Fluent.
• English: B2 level.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Reasonably tech-comfortable - happy learning new internal systems.

Responsibilities

• Flag recurring issues so they can be addressed at the source.
• Stay calm and clear with customers even when they're frustrated.
• Follow up on open cases rather than letting them sit.
• Respond to customer questions across phone, chat, and/or email.

Skills

Italian

English (B2)

Job description

Cross Border Talents in Lisbon, Portugal is hiring a Customer Support Representative to be the first point of contact for customers. The role requires fluency in Italian and a good command of English, on-site work, and a focus on patient, clear communication across multiple channels.

You will handle inquiries via phone, chat, and email, escalate issues, and follow up on open cases in a fast-paced European context. Prior customer-facing experience is a plus but not essential.