Bilingual Customer Support (Romanian/English) — Lisbon

Cross Border Talents; Lisboa; Sur place; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Paid training

Supportive team leader

Career development paths

Multicultural environment

Résumé du poste

Cross Border Talents in Lisbon, Portugal, is seeking customer service representatives for a multilingual team supporting an international client. You will handle inbound and outbound contacts, resolve questions with care and accuracy, and document all interactions.

Fluency in Romanian and English is essential for daily tasks. The role offers paid training, career development paths, and a friendly, multicultural team environment. Working hours are Monday to Friday with rotational shifts in Lisbon.

Qualifications

• Fluent level in Romanian and English.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilités

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Connaissances

Romanian fluency

English fluency

Communication skills

Multitasking

Description du poste

Cross Border Talents in Lisbon, Portugal, is seeking customer service representatives for a multilingual team supporting an international client. You will handle inbound and outbound contacts, resolve questions with care and accuracy, and document all interactions.

Fluency in Romanian and English is essential for daily tasks. The role offers paid training, career development paths, and a friendly, multicultural team environment. Working hours are Monday to Friday with rotational shifts in Lisbon.