Travel Customer Specialist | Multilingual Support & Growth

BlueView Talent; Coimbra; On-site; EUR 19,000 - 26,000; Full time

Benefits offered by this job

Meal allowance

Health insurance

Life insurance

Relocation support

Job summary

BlueView Talent in Coimbra seeks a Customer Specialist to deliver high‑quality support across orders, accounts, products and services. You will communicate via phone, email, chat and other digital channels, identify needs and guide customers through processes to ensure a smooth, positive experience.

Requirements include fluent Hebrew (C1/C2) and English (B2), EU citizenship or Portuguese residency, strong analytical and communication skills, and a proactive, detail‑oriented mindset.

Qualifications

• Fluent Hebrew (C1/C2) and English (B2) language skills.
• EU citizenship or valid Portuguese residency required.
• Strong analytical and communication abilities.
• Proactive, detail-oriented, and eager to grow in travel.

Responsibilities

• Deliver professional, friendly customer support via phone, email, chat and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Skills

Hebrew (C1/C2)

English (B2)

Job description

BlueView Talent in Coimbra seeks a Customer Specialist to deliver high‑quality support across orders, accounts, products and services. You will communicate via phone, email, chat and other digital channels, identify needs and guide customers through processes to ensure a smooth, positive experience.

Requirements include fluent Hebrew (C1/C2) and English (B2), EU citizenship or Portuguese residency, strong analytical and communication skills, and a proactive, detail‑oriented mindset.