French Customer Specialist - Elevate Travel Experience

BlueView Talent; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Health and life insurance

Relocation support

Onsite office

Job summary

BlueView Talent in Lisbon is seeking a Customer Specialist to be the first point of contact across phone, email, and chat, delivering professional, personalized support and turning inquiries into positive outcomes.

You will resolve questions about orders, accounts, products, and services while documenting interactions, collaborating with teams, and continuously learning about company offerings to ensure a smooth customer journey.

Qualifications

• Language Skills: Fluent in French (C1/C2) and English (B2)

Responsibilities

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Skills

French (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication skills

Job description

BlueView Talent in Lisbon is seeking a Customer Specialist to be the first point of contact across phone, email, and chat, delivering professional, personalized support and turning inquiries into positive outcomes.

You will resolve questions about orders, accounts, products, and services while documenting interactions, collaborating with teams, and continuously learning about company offerings to ensure a smooth customer journey.