Multilingual Customer Care Specialist - Hybrid

Personalbuero U Herrmann; Lisboa; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Hybrid work after probation

25 days annual leave

Guidance and tools to reach your full潜

Job summary

Personalbuero U Herrmann in Lisbon is seeking a multilingual Customer Service Representative to manage calls, chats, and emails, and to identify and solve customer needs with clear, accurate information.

The role requires native/fluent Italian or French plus fluent English (B2), a high school diploma, and prior customer service experience. Hybrid work after probation, relocation support, and 25 days of annual leave are offered.

Qualifications

• Native/Fluent in Italian or French; fluent in English (B2)
• High school diploma or equivalent
• Previous customer service experience
• Ability to explain product/service clearly

Responsibilities

• Handle incoming calls, chats and emails
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships through open communication
• Provide accurate information using the right tools
• Meet personal and team targets and quotas
• Keep records of customer interactions and process accounts
• Follow procedures and policies

Skills

Italian language

English language

Customer service

Education

High school diploma

Tools

MS Office

Job description

Personalbuero U Herrmann in Lisbon is seeking a multilingual Customer Service Representative to manage calls, chats, and emails, and to identify and solve customer needs with clear, accurate information.

The role requires native/fluent Italian or French plus fluent English (B2), a high school diploma, and prior customer service experience. Hybrid work after probation, relocation support, and 25 days of annual leave are offered.