Bilingual Customer Support (EN + EU Lang) - Remote/Hybrid

Cross Border Talents; Lisboa; Hybrid; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Relocation assistance

Competitive salary

Career expansion opportunities

Multicultural team environment

Job summary

Cross Border Talents is hiring for a Customer Support Specialist - Multilingual in Lisbon, Portugal. The role requires English plus one of German, Dutch, French, or Italian, with 1–3 years in customer support. Residency in Portugal or EU citizenship with relocation willingness is required.

Responsibilities include handling client inquiries via chat, email, and phone, managing accounts, and ensuring high CSAT and response times. A dynamic, multicultural team environment awaits.

Qualifications

• 1 to 3 years of customer support experience.
• Must currently reside in Portugal or hold EU citizenship with willingness to relocate to Portugal.

Responsibilities

• Deliver high-quality customer support via chat, email, and phone.
• Assist end-users with project-specific inquiries, account management, and troubleshooting.
• Maintain performance metrics (CSAT, response time) aligned with client standards.
• Collaborate with project leads to resolve complex user issues.

Skills

English

German

Dutch

French

Italian

Job description

Cross Border Talents is hiring for a Customer Support Specialist - Multilingual in Lisbon, Portugal. The role requires English plus one of German, Dutch, French, or Italian, with 1–3 years in customer support. Residency in Portugal or EU citizenship with relocation willingness is required.

Responsibilities include handling client inquiries via chat, email, and phone, managing accounts, and ensuring high CSAT and response times. A dynamic, multicultural team environment awaits.