Bilingual Customer Support Specialist — Hybrid & Relocation

Personalbuero U Herrmann; Lisboa; Hybrid; EUR 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Hybrid option after probation period

25 days' annual leave per year

Relocation support

Guidance and tools to reach your full潜

Excellent remuneration package

Zusammenfassung

Personalbuero U Herrmann is recruiting for a bilingual customer service role in Lisbon. You will manage calls, chats and emails, identify customer needs and build trust through clear communication.

You’ll provide precise information and aim to meet personal and team targets while maintaining thorough records. The ideal candidate has German or Dutch as a first language plus fluent English, a high school diploma, and prior customer service experience.

Qualifikationen

• Native/Fluent in German or Dutch and fluent in English (B2+).
• High school diploma or equivalent.
• Previous customer service experience.
• Ability to explain products and services clearly.
• Tech savvy with MS Office.

Aufgaben

• Manage incoming calls, chats and emails.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships through open communication.
• Provide accurate information using the right tools.
• Meet team targets and handle cases efficiently.
• Keep records of interactions and document processes.
• Follow procedures, guidelines and policies.

Kenntnisse

German language

Dutch language

English language

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

Personalbuero U Herrmann is recruiting for a bilingual customer service role in Lisbon. You will manage calls, chats and emails, identify customer needs and build trust through clear communication.

You’ll provide precise information and aim to meet personal and team targets while maintaining thorough records. The ideal candidate has German or Dutch as a first language plus fluent English, a high school diploma, and prior customer service experience.