Luxury Front Desk Agent - Rotating Shifts

Olivia Hotels Collection; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Job summary

Olivia Lisboa is seeking an experienced Front Office Receptionist to join our luxury hotel project in Lisbon. You will be one of the faces of Olivia Lisboa, delivering a personalised, warm check-in/check-out experience and guiding guests through their stay.

As part of the Front Office team, you will anticipate guests' needs, build genuine connections and coordinate with other departments to ensure a seamless guest journey.

Qualifications

• Fluent English is essential.
• Spanish or additional languages are advantageous.
• Strong communication and interpersonal skills are required.
• Proactive, professional attitude with attention to detail.

Responsibilities

• Welcome and engage with guests in a warm, professional manner.
• Handle check-in and check-out with efficiency and discretion.
• Deliver a seamless guest experience from arrival to departure.
• Anticipate guest needs and offer personalised solutions.
• Collaborate with hotel departments to ensure consistency of service.
• Identify opportunities for upselling and personalised recommendations.

Skills

Fluent English

Spanish a plus

Excellent communication

Guest service oriented

Fast-paced environment

Discretion

Job description

Olivia Lisboa is seeking an experienced Front Office Receptionist to join our luxury hotel project in Lisbon. You will be one of the faces of Olivia Lisboa, delivering a personalised, warm check-in/check-out experience and guiding guests through their stay.

As part of the Front Office team, you will anticipate guests' needs, build genuine connections and coordinate with other departments to ensure a seamless guest journey.