Guest Experience Coordinator - Front Desk

Livensa Group; Lisboa; On-site; EUR 11,000 - 17,000; Full time

Job summary

Livensa Group is seeking a proactive receptionist to manage daily front-desk operations in Lisbon. You will greet guests, handle inquiries, and coordinate with maintenance, housekeeping, and administration to deliver exceptional service.

The role includes check-in/check-out for residents and students, handling payments, and ensuring rooms and welcome packs are prepared. Start date asap; schedule is Monday–Sunday with 40 hours per week.

Responsibilities

• Manage the day-to-day running of the reception, first point of contact for guest queries or complaints, ensuring exceptional service.
• Build rapport with residents and resolve complaints or issues quickly.
• Ensure smooth check-in and check-out of students.
• Verify documents and payments are received before arrival and rooms are ready.
• Complete welcome pack documents at check-in.
• Charge correct amounts to client accounts at check-out.
• Direct work to maintenance and housekeeping from the front desk.
• Assist the Residence Manager with in-house administration.
• Demonstrate product knowledge and reflect company values through service.
• Perform general office duties: correspondence, emails, filing, and answering phones to keep reception running smoothly.
• Sign guests in/out and manage keys; monitor building security and report suspicious activity.
• Receive and distribute mail and parcels using the in-house system.
• Process in-house requests including Extension of Tenancy, Room moves, and Transfer of Tenancy.
• Handle Sales Enquiries and Letting Process, and conduct property viewings as requested.
• Follow policies and procedures and communicate changes across teams.
• Liaise daily with Maintenance, Housekeeping, Finance and Sales.

Job description

Livensa Group is seeking a proactive receptionist to manage daily front-desk operations in Lisbon. You will greet guests, handle inquiries, and coordinate with maintenance, housekeeping, and administration to deliver exceptional service.

The role includes check-in/check-out for residents and students, handling payments, and ensuring rooms and welcome packs are prepared. Start date asap; schedule is Monday–Sunday with 40 hours per week.