Front Desk Concierge – Luxury Hotel, Lisbon (Flexible Hours)

Minor Hotels; Lisboa; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Home Medical Assistance

Dining room with free access to all员工

Free uniform and access to laundry

Employee discounts

Job summary

Minor Hotels Europe & Americas is seeking a Receptionist (M/F) to welcome guests, manage check-ins/outs, and coordinate with departments to ensure an exceptional stay aligned with the brand values.

You will assist guests with information on local attractions, make reservations, and promote services and promotions while maintaining high service standards in a fast-paced Front Office environment.

Qualifications

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.
• Fluency in local language is a must and high level of English is required.
• Working knowledge of computer software programs (Microsoft Office, TMS, etc) and Front Office systems.
• Sales oriented.
• Ability to work independently and as a part of a team.

Responsibilities

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
• Handle incoming guest room reservations.
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Follow company brand standards.
• Assist other departments, as necessary.

Skills

Front Office experience

English proficiency

Customer service

Flexibility

Education

Degree in Hotel Management

Tools

Microsoft Office

TMS

Front Office systems

Job description

Minor Hotels Europe & Americas is seeking a Receptionist (M/F) to welcome guests, manage check-ins/outs, and coordinate with departments to ensure an exceptional stay aligned with the brand values.

You will assist guests with information on local attractions, make reservations, and promote services and promotions while maintaining high service standards in a fast-paced Front Office environment.