Lisbon Vehicle Platform: Customer Rep, Growth & Training

Concentrix Portugal; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Central location in Lisbon

Referral bonus opportunities

Full paid training on company and proj

Career development programs

Job summary

Concentrix Portugal in Lisbon is seeking a Customer Representative to ensure client expectations are met across operations and to drive improvements in quality and customer journey. You will receive comprehensive training and have opportunities for career growth within the company.

The role focuses on handling customer inquiries via email and phone, managing bookings and billing, and promoting Concentrix services. A supportive team environment and clear development paths are offered.

Qualifications

• High level of Spanish (written and oral) and English (B2).
• Excellent communication and active listening skills.
• Ability to identify customers' needs and propose fast solutions.
• Proactive, self-motivated, and a great team player.

Responsibilities

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Attract potential customers by answering questions about ongoing requests and services.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Skills

Spanish

English (B2)

Communication

Active listening

Job description

Concentrix Portugal in Lisbon is seeking a Customer Representative to ensure client expectations are met across operations and to drive improvements in quality and customer journey. You will receive comprehensive training and have opportunities for career growth within the company.

The role focuses on handling customer inquiries via email and phone, managing bookings and billing, and promoting Concentrix services. A supportive team environment and clear development paths are offered.